Privacy Policy

Precision Property Solutions

Last updated: December 2024

1. Introduction

This privacy policy is issued on behalf of Precision Property Solutions Limited. When we mention “Precision Property Solutions”, “we”, “us” or “our” in this privacy policy, we are referring to Precision Property Solutions Limited. We are responsible for processing your data and are registered as a Data Controller with the Information Commissioner’s Office, the UK supervisory authority for data protection issues.

At Precision Property Solutions, we are committed to ensuring that your privacy is protected. This privacy notice, together with our Terms and Conditions, explains how we collect and use your personal data when you visit our website or use our property maintenance services.

This website is not intended for children under 16, and we do not knowingly collect personal data from children.

This privacy notice was last amended in December 2024 and supersedes any earlier version.

2. Information We Collect

We may collect and process the following types of personal data about you:

Information You Provide Directly

Contact Information: Name, email address, telephone number, postal address
Service Enquiries: Details about your property maintenance requirements, preferred contact times
Property Information: Property address, type of property (residential/commercial), access requirements
Communication Records: Records of correspondence, service requests, and feedback
Payment Information: Billing details and payment preferences (we do not store complete card details)

Information We Collect Automatically

Website Usage Data: IP address, browser type, operating system, pages visited, time spent on pages
Cookies and Similar Technologies: Please see our Cookie Policy for detailed information
Technical Information: Device information, screen resolution, referring website

Information from Third Parties

Property Verification: Information from Land Registry or similar public records for service validation
Credit Checks: Where applicable for commercial contracts, we may obtain credit information from authorised agencies

3. How We Use Your Information

We use your personal data for the following purposes, based on the legal grounds indicated:

Service Provision (Contract/Legitimate Interest)

Providing property maintenance services and managing service appointments
Communicating about ongoing work, scheduling, and service updates
Processing payments and maintaining financial records
Managing emergency call-outs and urgent repairs

Customer Service (Legitimate Interest)

Responding to enquiries and providing customer support
Handling complaints and feedback
Improving our services based on customer needs

Legal and Regulatory Compliance (Legal Obligation)

Meeting health and safety requirements for property work
Complying with building regulations and certification requirements
Maintaining records for warranty and insurance purposes
Anti-money laundering checks where required

Marketing and Business Development (Consent/Legitimate Interest)

Sending newsletters and service updates (with your consent)
Providing information about relevant services you may be interested in
Conducting customer satisfaction surveys

Website Functionality (Legitimate Interest)

Ensuring website security and preventing fraud
Analysing website performance and user experience
Providing technical support

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contract: To provide property maintenance services you have requested
Legitimate Interest: To operate our business, improve our services, and maintain customer relationships
Legal Obligation: To comply with health and safety, building regulations, and other legal requirements
Consent: For marketing communications and optional services (you may withdraw consent at any time)

5. Sharing Your Information

We may share your personal data with the following types of organisations:

Service Partners

Subcontractors: Qualified tradespeople who assist with service delivery
Suppliers: Equipment and materials suppliers necessary for completing work
Payment Processors: Secure payment processing services

Professional Advisers

Solicitors and Accountants: For legal and financial advice
Insurance Providers: For liability and professional indemnity coverage
Health and Safety Consultants: For compliance and training purposes

Regulatory Bodies

Local Authorities: For building control and licensing requirements
HMRC: For tax and VAT obligations
Health and Safety Executive: If required for safety compliance
Professional Bodies: NICEIC, Gas Safe Register for certification verification

Legal Requirements

We may disclose your information if required by law, court order, or to protect our legal rights and safety.

6. Data Retention

We retain your personal data for the following periods:

Customer Records: 7 years after final service provision (for warranty and legal requirements)
Financial Records: 7 years (HMRC requirements)
Health and Safety Records: 3-40 years depending on the type of record
Marketing Consent: Until consent is withdrawn or 3 years of inactivity
Website Analytics: 26 months from date of collection
Emergency Call Records: 12 months minimum

After these periods, we will securely delete or anonymise your data unless we have a legal obligation to retain it longer.

7. Your Rights

Under UK data protection law, you have the following rights:

Access and Portability

Right of Access: Request a copy of the personal data we hold about you
Right to Data Portability: Request your data in a portable format

Correction and Deletion

Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your data (subject to legal obligations)

Processing Control

Right to Restrict Processing: Request limitation of how we use your data
Right to Object: Object to processing based on legitimate interest or for marketing purposes
Right to Withdraw Consent: Where processing is based on consent

Complaints

Right to Complain: Contact the Information Commissioner’s Office if you’re unhappy with how we handle your data

To exercise any of these rights, please contact us using the details in Section 11.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data:

Technical Measures

SSL encryption for website data transmission
Secure storage systems with access controls
Regular security updates and monitoring
Secure disposal of physical and electronic records

Organisational Measures

Staff training on data protection and confidentiality
Limited access to personal data on a need-to-know basis
Regular review of data processing activities
Incident response procedures for data breaches

9. International Transfers

We primarily store and process your data within the UK. If we transfer data outside the UK, we ensure adequate protection through:

European Commission adequacy decisions
Standard contractual clauses
Other legally recognised safeguards

10. Cookies and Website Tracking

Our website uses cookies and similar technologies. For detailed information about our use of cookies, including how to manage your preferences, please see our separate Cookie Policy.

11. Contact Information

Data Protection Enquiries:

Email: privacy@precisionpropertysolutions.co.uk
Post: Data Protection Officer, Precision Property Solutions, London, UK
Information Commissioner’s Office: If you’re not satisfied with our response to any data protection concern, you can contact the ICO:

Website: ico.org.uk
Phone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:

Posting the updated policy on our website
Emailing customers for material changes
Including notice in our service communications

Please check this page regularly for updates. The “last updated” date at the top indicates when the policy was most recently revised.

13. Company Information

Precision Property Solutions Limited

Registered Office: London, UK
Company Registration: (England and Wales)
This privacy policy is governed by UK law and the UK General Data Protection Regulation (UK GDPR).